Leasing Professional
The Mark at Cityplace Location: Spring, TX Type: Full Time
Job Description

Leasing Professional:

∙ Complete all lease paperwork including related addendums.

∙ Accept rents and deposits from residents and prospective residents.

∙ Maintain accurate resident records in accordance with Company policy.

∙ Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.

∙ Organize and file all applicable reports, leases, and paperwork.

∙ Maintain an awareness of property performance goals and progress toward those goals, including occupancy, leasing, and closing ratios.

Leadership:

Empower others to perform and provide necessary support, set and measure challenging standards of performance, and facilitate the movement toward a common vision.

∙ Identify property performance needs and make recommendations to the Regional Director and Property Manager for meeting the needs.

∙ Identify performance needs and provide mentoring and feedback to leasing team to develop their skills.

∙ Demonstrate leasing techniques to the leasing office team and communicate expectations. ∙ Uphold challenging standards of performance.

∙ Contribute to the development of property goals and objectives and create strategies to achieve them.

Customer Focused:

Establish effective relationships with internal and external customers.

∙ Strive to meet resident needs and create win/win situations.

∙ Follow through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.

∙ Regularly monitor resident satisfaction in person and through follow-up phone calls and utilize Customer Satisfaction Surveys.

∙ Maintain awareness of local market conditions and trends and make suggestions for improving resident relations.

Communication:

Communicate effectively in one-on-one and group settings, and written communication should reflect appropriate vocabulary, grammar, and word usage.

∙ Present property clearly and enthusiastically.

∙ Speak clearly and assertively when communicating with residents, prospective residents, internal Company team members, and vendors.

∙ Create resident communications such as notices, renewal letters, newsletters, and flyers. ∙ Contribute to the creation and distribution of marketing flyers.

∙ Communicate regularly with the Regional Director, Property Manager and other team members regarding leasing team performance, goals and objectives and suggestions for improved property performance.

Trustworthy:

Truthful, honest and reliable in dealings with residents, prospective residents, other Company team members, and vendors.

∙ Maintain confidential resident files and data.

∙ Follow through on commitments.

Resilience:

Adapt quickly to changing priorities, multiple demands, change and unexpected circumstances.

∙ Maintain composure when managing multiple demands.

∙ Project positive, professional image of self, property and the Company at all times.

∙ Focus efforts and activities on properties with the greatest need, as determined by RVP. Travel to properties as needed.

Drive:

Initiate Action

∙ Begin daily work quickly and independently.

∙ Focus on the completion of tasks and activities.

Resourceful:

Willing and able to find ways over, under, around, and through barriers.

∙ Identify potential problems and suggest solutions.

∙ Seek out and utilize available resources, including other Company team members, training manuals and guides, Apartment association, etc.

REQUIREMENTS:

Normal Work Hours:

8:30 a.m. to 5:30 p.m. (winter), 9:00 a.m. to 6:00 p.m. (summer), Monday through Friday, weekends as necessary. Lease-up: 9:00 a.m. to 7:00 p.m. On call: Emergency situations only. Overnight stays will occasionally be required.

Equipment/Machinery/Tools:

Fax machine, copier, telephone, personal computer, typewriter, calculator and adding machine. Physical Requirements:

1. Stand and walk or sit alternatively depending on specific needs of day. Estimate 60% of time is spent on feet and 40% sitting at desk.

2. Have frequent need (33% to 66% of time) to perform the following physical activities:

Activity Example of Activity

a. Bend/Stoop/Squat/Kneel Pick up litter, filing

b. Climb stairs Show and inspect property

c. Push or pull Show and inspect property, close doors, cabinets

d. Reach above shoulders Inspect property, store supplies

3. Have frequent need (33% to 66% of time) to perform standing and walking activities related to inspecting and presenting property.onstant need (66% to 100% of time) to perform the following physical activities:

a. Writing/Typing Corporate, interoffice, resident communications

b. Grasp/Grip/Turning Telephone, doorknob use

c. Finger dexterity Operations of office equipment

4. Lifting/Carrying (Paperwork, deliveries, books, files, misc.):

a. Over 25 lbs. Rare need (less than 1% of time)

b. Between 10 – 25 lbs. Occasional need (1% to 33% of time)

c. Less than 10 lbs. Frequent need (33% to 66% of time)

Vision Requirements:

5. Constant need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail. 6. Frequent need (33% to 66% of time) to see things clearly beyond arm’s reach (inspecting property and neighborhood survey).

Hearing Requirements:

Constant need (66% to 100% of time) to communicate over telephone and in person with vendors, corporate and resident team members, residents and prospects.

Speaking Requirements:

Constant need (66% to 100% of time) to communicate over telephone and in person with vendors, corporate and resident team members, residents and prospects.

Driving Requirements:

Frequent need (33% to 66% of time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to bank and also visit regional office. Occasional travel may be required.

Working Environment:

∙ Constantly indoors. (66% to 100% of time)

∙ Frequently outdoors, all conditions. (33% to 66% of time)

∙ Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Apartment immediately during or after make-ready.

Reasoning Development:

High. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw called conclusions and initiate appropriate course of action. Also, must be able to affectively convey ideas, images and ad goals to a diverse group of personalities


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